Terms + Conditions

Before placing an order with ECBG Cake Studio, please carefully read the following Terms and Conditions and make sure that you understand them. ECBG Cake Studio reserves the right to change these Terms and Conditions at any time. Any such changes will take effect as soon as they are posted on the website, it is your responsibility to read the Terms and Conditions on each occasion you visit the website. All orders placed with ECBG Cake Studio will be subject to these Terms and Conditions. ECBG Cake Studio reserves the right to cancel an order at any stage.

Orders

Please place order at least 2 weeks prior to your event date or desired pick up/ delivery time. Please place order via website inquiry or email inquiry. No order will be deemed official until it has been mutually agreed upon and paid for in full by the recipient.  Once the order is picked up/delivered to the satisfaction of the customer it is no longer the responsibility of ECBG Cake Studio, LLC. 

While inspiration for the design and theme of products is much appreciated and followed to the best of the decorator’s ability, certain designs and colors may vary and are subject to the decorator’s discretion, ability and style. 

Payment

For standard item orders,  inquired for directly from the website or via email, full payment is due before pick up or delivery of the order. For wedding orders payment one month before the event date is require. Delivery may be scheduled with ECBG Cake Studio for an additional fee or pick up may be scheduled during bakery hours; free of charge.

No refund will be given if ordered is canceled one week prior to event date. A rush fee will be charged if order is placed within one week of event date. An alterations fee will be charged if a change to the order is requested within one week of the event date. 

Sales Tax

Orders within Illinois will include 10.25% sales tax.

Cancellations

For standard item orders, ordered directly from the website, Cancellations will be accepted for a full refund if a cancellation is called in more than one week prior to pick up/ delivery date. After this point, your baked goods will be made, and we will not be able to cancel or refund your purchase.

Refunds

ECBG Cake Studio does not issue refunds. If you are not 100 % satisfied with your items after discussing the issues with the ECBG Cake Studio team or reviewing these terms please reach out for a potential offerings. 

Shipping

ECBG Cake Studio cannot ship any orders due to the delicacy of our baked goods and cannot ensure they will arrive intact. 

Copyright

ECBG Cake Studio reserves the right to use any photos of our baked goods created for you to promote products and services. If you do not want your personal information to appear in promotional material, you must provide us with a written request at the time of ordering.